Welcome to our school

Complaints

 We hope that you are happy with the way the school works. However, if you have a complaint about curriculum or religious worship there is a formal complaints procedure which can be invoked. Details can be obtained from the school office and are detailed below. For these and all other complaints or concerns parents (and others) are encouraged to raise them initially with the Head teacher who will be able to discuss them either there and then or at a mutually agreed time.

 

If you are not satisfied with the outcome of your complaint you can write to the Chair of Governors at the school and she will investigate the circumstances concerning your complaint.

 

Should you still not be satisfied and want to take the matter further you can make a formal complaint in writing. If you would like assistance in setting out your complaint the school will, if asked, help you to do this. The school then promises to deal with your complaint as follows:

  • Formally acknowledge your complaint in 5 working days.
  • Tell you the name and telephone number of the person looking into your complaint.
  • Provide a target date for providing a response, usually within 10 working days.

A full statement of the school’s Complaints Policy can be seen at the office.

 

Please do not be tempted to discuss your situation on social network sites. Comments of a libellous nature will not be tolerated and legal advice will be sought.

 

Finally, we would like to say that the first concern of everyone at Ludlow Infant and Nursery School is that children should enjoy school because it is a place where they meet friends, do exciting things and have many opportunities to enjoy learning. Education is not a take over by teachers, it is a partnership between parents and teachers. Please take an interest in what your child is doing and if you can offer anything which might be a help, then please let the teachers know.

 

The Head teacher will be pleased to give further information to parents considering sending their children to the school and parents are most welcome to visit by appointment.

 

If your child is already in school, please remember that we want your child’s experience to be a happy one. Please do not hesitate to come and see us if you have any cause for concern about your child so that we can speedily start putting things right.

 

No booklet can give you a truly rounded picture of the school. The best way to achieve that is to visit school and see for yourself, to talk to staff, pupils and governors and the Head teacher. We welcome visits from families interested in joining our community. Please feel welcome - we want this school to be part of the community and we do welcome visitors.

 Please click here for a copy of the Complaints Policy